Job Summary
We are looking for young and motivated people that are willing to work in a very dynamic environment.
Service Desk is the first line of contact with our corporate customers. A Service Desk technician will be able to work in a multinational, multi-customer environment and is usually exposed to multiple departments and communication tools. Main responsibilities will be TT triage and dispatch, handling escalations and TT life-cycle.
Service Desk presents a very dynamic job, with both technical and communication responsibilities.
What we are looking for
Mandatory Competences:
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Works with the applications for trouble ticket management and work orders
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Handles mailbox, escalations and chasing on trouble tickets
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Dispatches work orders to the Field Engineers and follows-up until closure
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Interacts with other Engineers or Technicians, customer technical staff and other groups within Service Delivery organization
Preferred Qualifications & Experience Requirements:
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Very good communication skills
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Social skills and awareness
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Knowledge sharing
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Knowledge of Managed Service Telecom Operations Practice is a plus
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Willingness to work on shifts
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24/7 activity within GNOC, working in day & night shifts
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential every day. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.
If you are interested in this position please visit Ericsson Careers website and apply now! If any questions or clarifications are needed please send us an e-mail to andra.feraru@ericsson.com or diana.elena.costache@ericsson.com