EADS – Evaluarea Activității Didactice de către Studenți

EADS – Evaluarea Activității Didactice de către Studenți

EADS (Evaluarea Cadrelor Didactice de către Studenți) este un proiect bianual deosebit de important. Acesta se realizează conform Metodologiei – Cadru de evaluare a performanțelor profesionale individuale ale personalului didactic şi de cercetare:

Art. 5 (2) Evaluarea de către studenți a cadrelor lor didactice se face în fiecare semestru în care acestea desfășoară activitate didactică. Evaluarea se realizează anonim, prin completarea de către studenții anului/seriei de studiu a chestionarului relevant, în format tipărit sau electronic, în acest din urmă caz numai cu condiția existenței unei platforme informatice apte a garanta anonimitatea evaluării. Acesta este distribuit în ultimele două săptămâni de activitate didactică pentru cel puțin un curs/seminar/laborator al fiecărui cadru didactic. Completarea formularului este anonimă. Distribuirea și colectarea chestionarelor se află în responsabilitatea studențiilor, prin reprezentanții lor de an/serie, în colaborare cu Comisia de Evaluare și Asigurare a Calității din facultate.

Este un proiect prin care putem să arătăm că suntem responsabili și că aducem o contribuție semnificativă la îmbunatățirea vieții studențești. Vă invităm să completați formularul pe care îl puteți accesa aici: LINK FORMULAR. ATENȚIE! Formular se completează pentru fiecare disciplină evaluată. Datele personale solicitate vor fi gestionate exclusiv de ASLS, sub supravegherea studenților reprezentanți, toate datele transmise către facultate fiind anonimizate.

Join our F1™Customer Team

Join our F1™Customer Team

 

 

WPG has been selected by Formula 1™, as their worldwide contact centre provider. We are looking for staff that are; commanding, charismatic, audacious & intense to work on F1™Race Weekends. Be part of the spectacle and we promise you a fun work environment unlike any other job you’ve ever had!

We are offering a great package with 250 – 750 hours of work available during the F1™ – 21 Race weekends from May to November. This is a great part-time job for students or as a flexible second job for anyone wanting to earn some extra income. Make even more by referring your friends!

We are hiring our Race Team now in: English, Spanish, French and German for training in May.

Apply now an become part of our F1™Team! Send us your CV at F1Jobs@worldpgl.com or visit our web site www.worldpgl.com

COLOCVIILE DE TRADUCERI LITERARE 38 – Poezia lui Kavafis urcă în Turnul Babel

COLOCVIILE DE TRADUCERI LITERARE 38 – Poezia lui Kavafis urcă în Turnul Babel

 

Filiala București – Traduceri Literare (Fitralit) a „Uniunii Scriitorilor din România” împreună cu Facultatea de Limbi și Literaturi Străine (FLLS) a „Universității din București” organizează marți, 8 mai 2018, ora 19.00, la Muzeul Național al Literaturii Române, Sala Perpessicius, str. Nicolae Crețulescu, nr. 8, COLOCVIILE DE TRADUCERI LITERARE 38, intitulate Poezia lui Kavafis urcă în Turnul Babel.

Invitați speciali: Prof.dr. Jacques Bouchard, Universitatea din Montréal, Prof.dr. Liviu Franga, decanul FLLS, Elena Lazăr, directoarea editurii Omonia și traducătoare din limba greacă, Conf.dr. Tudor Dinu, Directorul programului de neogreacă la FLLLS. Moderator – Peter Sragher – Președintele Fitralit.

Vom prezenta volumul The Poetic Alphabet (Alfabetul poetic) de Konstantinos Kavafis, editura Omonia, București, 2017, care cuprinde 24 de poezii ale marelui poet în originalul grecesc, dar și traduse în nu mai puțin de 11 limbi, printre care catalană și latină. Autorii selecției s-au oprit la 24 de poezii, deoarece atâtea litere are alfabetul grecesc.

Nu vom fi martorii doar a unui regal de poezie oferit peste timp de unul dintre cei mai mari poeți pe care l-a dat omenirea, ci urcăm creația poetică a lui Kavafis în Turnul Babel al limbilor, o întreprindere care nu este o povară ce nu poate fi purtată, ci dă seama de frumusețea, sensibilitatea și profunzimea umane reflectate în atâtea idiomuri.

Putem spune cu mâna pe inimă că antologia este antologică, calitatea traducerilor – excelentă –, totul fiind completat de un design al coperților și de ilustrații la interior ale pictorului Gheorghe I. Anghel, care a pătruns cu grație în universul lui Kavafis.

Veți asculta muzică grecească, pentru a intra cu sufletul în atmosfera Alexandriei lui Kavafis, dar veți fi de asemenea regalați cu un performance poetic oferit de studenții, dar și de profesorii de la Facultatea de Limbi și Literaturi Străine a Universității din București, ca și de traducători și moderator. Evenimentul cultural va fi ilustrat prin mai multe fotografii din viața poetului grec.

Discuțiile pe marginea poeziei lui Kavafis, dar și avatarurile traducerii operei sale în atâtea limbi ale lumii vor completa seara de poezie care începe în Alexandria, dar duce oriunde oricând.

 

 

Schneider Electric is recruiting!

Schneider Electric is recruiting!

 

Primary Generalist Support with Croatian

Location: Bucharest

Mission:

Act as a entry point of contact and provide support to all customers in the assigned country: greetings, Log Interaction, Identification of Customer. This will involve first call resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within Schneider Electric. Queries will include but are not limited to the following:

  • Post sales – product return (RMA) and escalation of more technical queries; order management, invoice, deliveries,
  • Pre sales – Price and availability, giving a catalogue reference, order entry, quotations, opportunity identification,  e-commerce,  knowledge management
  • Follow up on Leads generated from marketing activities.

Improve Customer Satisfaction by providing a high quality professional Primary Support to customers. Establish a strong and professional relationship with assigned accounts and contacts while assisting the relevant sales team to increase revenue and market share.

Identify new business opportunities, define and quote product from customers’ requests, coordinating with relevant Quotation, Sales or Marketing contact for special prices. Communicate to relevant sales people.

Responsibilities:

  • Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools;
  • Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs;
  • Order Management: enter, change, manage requests related to orders in cooperation with country representatives;
  • Provide support to the customers for commercial and logistic returns product;
  • Provide support to the customers for solving the logistic and commercial complaints;
  • Proactive information communication;
  • Complete documentation and follow up on all commitments and customer details;
  • Actively create/modify knowledge database;
  • Collaborate with Marketing on new product launches;
  • Ongoing proactive research and learning about new products, technologies and applications;
  • Participate in the interaction centre’s continuous improvement process;
  • Liaise between customers, After-Sales and Marketing regarding Product Quality Returns;
  • Acts as back-up for the colleagues who offer customer service support in the same language when they are not in the office and/or for the colleagues who offer support in a different foreign language in English when they are not in the office.

Requirements:

  • Education: Associate’s Degree requested, Bachelor’s Degree preferred;
  • Fluent in Croatian;
  • Previous experience in customer support or sales is desirable;
  • Working electrical knowledge an advantage.
  • Ability to multi task (logging queries while speaking with customers);
  • PC skills (Microsoft, Windows, ERPs);
  • Basic aptitude for learning technical concepts essential;
  • Excellent interpersonal, communications and time management skills;
  • Ability to work on own initiative, but also as part of a team;
  • Strong verbal and written communication skills are required;
  • Flexible and having the ability to learn quickly;
  • Previous CRM experience an advantage.

 

Primary Generalist Support with Serbian

Location: Bucharest

Mission:

Act as a entry point of contact and provide support to all customers in the assigned country: greetings, Log Interaction, Identification of Customer. This will involve first call resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within Schneider Electric. Queries will include but are not limited to the following:

  • Post sales – product return (RMA) and escalation of more technical queries; order management, invoice, deliveries,
  • Pre sales – Price and availability, giving a catalogue reference, order entry, quotations, opportunity identification,  e-commerce,  knowledge management
  • Follow up on Leads generated from marketing activities.

Improve Customer Satisfaction by providing a high quality professional Primary Support to customers. Establish a strong and professional relationship with assigned accounts and contacts while assisting the relevant sales team to increase revenue and market share.

Identify new business opportunities, define and quote product from customers’ requests, coordinating with relevant Quotation, Sales or Marketing contact for special prices. Communicate to relevant sales people.

 

Responsibilities:

  • Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools;
  • Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs;
  • Order Management: enter, change, manage requests related to orders in cooperation with country representatives;
  • Provide support to the customers for commercial and logistic returns product;
  • Provide support to the customers for solving the logistic and commercial complaints;
  • Proactive information communication;
  • Complete documentation and follow up on all commitments and customer details;
  • Actively create/modify knowledge database;
  • Collaborate with Marketing on new product launches
  • Ongoing proactive research and learning about new products, technologies and applications;
  • Participate in the interaction centre’s continuous improvement process;
  • Liaise between customers, After-Sales and Marketing regarding Product Quality Returns;
  • Acts as back-up for the colleagues who offer customer service support in the same language when they are not in the office and/or for the colleagues who offer support in a different foreign language in English when they are not in the office

 

Requirements:

  • Education: Associate’s Degree requested, Bachelor’s Degree preferred;
  • Fluent in Serbian;
  • Previous experience in customer support or sales is desirable;
  • Working electrical knowledge an advantage.
  • Ability to multi task (logging queries while speaking with customers);
  • PC skills (Microsoft, Windows, ERPs);
  • Basic aptitude for learning technical concepts essential;
  • Excellent interpersonal, communications and time management skills;
  • Ability to work on own initiative, but also as part of a team;
  • Strong verbal and written communication skills are required;
  • Flexible and having the ability to learn quickly;
  • Previous CRM experience an advantage.

 

Customer Support Representative

Location: Bucharest

Mission:

The  primary  responsibility  of  this  role  is  to  act  as  a  single  point  of  contact  and  provide  support  to  all customers in their region, establishing a strong and professional relationship with assigned accounts and contacts whilst assisting the relevant sales team to increase revenue and market share. This will involve

1st call resolution for the majority of customer queries and ensuring complex cases are escalated to and followed  up  by  the  correct  point  of  contact  within  APC.  Queries  will  include  but  are  not  limited  to  the following:

  • Post sales – RMA and escalation of more technical queries;
  • Pre sales – sizing queries, reseller referrals, opportunity identification, e-commerce;
  • Follow up on Leads generated from marketing activities.

Our  overall  objective  is  to  improve  our  Customer  Satisfaction  by  providing  a  high  quality  professional

Service to APC customers in EMEA.

This  role  will  also  be  required  to  ensure  that  customers  are  continually  provided  with  timely  and professional communications by proactively communicating with customers, regarding their open issues including service orders.

 

Responsibilities:

  • Providing post-sales support to APC’s customers. Validate entitlement, assisting customers with unit diagnosis, troubleshooting and completing RMA’s when necessary Assure a proper escalation to the 2nd level support when necessary;
  • For pre-sales customers this will involve referring customers to local resellers / creating web orders, once customer’s specific needs have been identified. Identifying opportunities and escalating to the correct APC contact. Advising customers on the correct solution for their requirements;
  • Logging customer details and problem description for all Customers. Escalating cases to the technical support engineers for advanced troubleshooting and resolution;
  • Take complete ownership of all Customers issues until resolution and ensure timely follow up on all commitments;
  • Respond to requests on product pricing and features;
  • Follow up  on  leads  generated  from  marketing    Identify  opportunities  from  the  leads  and enter opportunity into InTouch for follow up by sales;
  • Provide language support to escalation teams where necessary.

Requirements:

  • Education – Bachelor’s Degree requested
  • Fluent in German
  • Excellent command of English language
  • Minimum 1 year experience in customer support is desirable
  • Ability to multi – task (logging queries while speaking with customers)
  • PC skills (Microsoft, Windows, ERPs)
  • Basic aptitude for learning technical concepts essential
  • Excellent interpersonal, communications and time management skills
  • Ability to work on own initiative but also as part of a team
  • Good verbal and written communication skills are required
  • Flexible and an ability to learn quickly
  • Previous sales experience an advantage
  • Previous CRM experience of advantage