Job title: Customer service specialist
Location: Bucharest, Romania
Customer service specialist
English/French language (advanced written proficiency);
Social Media addicted (Facebook, Instagram, LinkedIN, Pinterest)
Strong analytical skills and ability to interpret the social media environment
Customer oriented person
Team player but also independent
Motivated and dynamic
Multi tasking person (able to manage double chat session)
You will be responsible for maintaining our client’s presence on social media As a customer service specialist you will use your creativity to help generate brand awareness and promote customer service through the social media networks
We are going to work together in order to help you master the art of communication and of client relationship management in order to provide services of the highest quality
Integrate into our team to enrich your personal experience and learn to master communication tools and take part in a great number of activities .
Joining our team is not just a career, it is a personal challenge. In order to help you, WEBHELP Romania offers flexible working hours, a pleasant working environment located in the city center and an ongoing investment in your training. Everything is done to offer you a real career development opportunity (100% of promotions come from within the company), attractive income with many bonuses (individual and monthly performance, sponsorship, grants, etc.) and a training course at the Webhelp University.
WEBHELP is a French group specialized in customer care management (social media, management of emails, letters, incoming and outgoing calls, instant messaging) with 32 000 employees working in 81 contact centers located in 21 countries: Romania, France, Morocco, Belgium, Algeria, UK, South Africa, Madagascar, Portugal, Holland, India, Switzerland, Italy, Austria, Germany, Poland, Czech and Suriname.
WEBHELP Group continues to increase its teams, promoting a policy of customer and employee satisfaction. WEBHELP was ranked number one in the top 500 fastest growing companies in Europe by BusinessWeek.
WEBHELP counts more than 2000 employees in Romania working in 6 contact centers located in Bucharest, Galati, Iasi and Ploiesti.