Schneider Electric is recruiting!

Schneider Electric is recruiting!

 

Primary Generalist Support with Croatian

Location: Bucharest

Mission:

Act as a entry point of contact and provide support to all customers in the assigned country: greetings, Log Interaction, Identification of Customer. This will involve first call resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within Schneider Electric. Queries will include but are not limited to the following:

  • Post sales – product return (RMA) and escalation of more technical queries; order management, invoice, deliveries,
  • Pre sales – Price and availability, giving a catalogue reference, order entry, quotations, opportunity identification,  e-commerce,  knowledge management
  • Follow up on Leads generated from marketing activities.

Improve Customer Satisfaction by providing a high quality professional Primary Support to customers. Establish a strong and professional relationship with assigned accounts and contacts while assisting the relevant sales team to increase revenue and market share.

Identify new business opportunities, define and quote product from customers’ requests, coordinating with relevant Quotation, Sales or Marketing contact for special prices. Communicate to relevant sales people.

Responsibilities:

  • Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools;
  • Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs;
  • Order Management: enter, change, manage requests related to orders in cooperation with country representatives;
  • Provide support to the customers for commercial and logistic returns product;
  • Provide support to the customers for solving the logistic and commercial complaints;
  • Proactive information communication;
  • Complete documentation and follow up on all commitments and customer details;
  • Actively create/modify knowledge database;
  • Collaborate with Marketing on new product launches;
  • Ongoing proactive research and learning about new products, technologies and applications;
  • Participate in the interaction centre’s continuous improvement process;
  • Liaise between customers, After-Sales and Marketing regarding Product Quality Returns;
  • Acts as back-up for the colleagues who offer customer service support in the same language when they are not in the office and/or for the colleagues who offer support in a different foreign language in English when they are not in the office.

Requirements:

  • Education: Associate’s Degree requested, Bachelor’s Degree preferred;
  • Fluent in Croatian;
  • Previous experience in customer support or sales is desirable;
  • Working electrical knowledge an advantage.
  • Ability to multi task (logging queries while speaking with customers);
  • PC skills (Microsoft, Windows, ERPs);
  • Basic aptitude for learning technical concepts essential;
  • Excellent interpersonal, communications and time management skills;
  • Ability to work on own initiative, but also as part of a team;
  • Strong verbal and written communication skills are required;
  • Flexible and having the ability to learn quickly;
  • Previous CRM experience an advantage.

 

Primary Generalist Support with Serbian

Location: Bucharest

Mission:

Act as a entry point of contact and provide support to all customers in the assigned country: greetings, Log Interaction, Identification of Customer. This will involve first call resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within Schneider Electric. Queries will include but are not limited to the following:

  • Post sales – product return (RMA) and escalation of more technical queries; order management, invoice, deliveries,
  • Pre sales – Price and availability, giving a catalogue reference, order entry, quotations, opportunity identification,  e-commerce,  knowledge management
  • Follow up on Leads generated from marketing activities.

Improve Customer Satisfaction by providing a high quality professional Primary Support to customers. Establish a strong and professional relationship with assigned accounts and contacts while assisting the relevant sales team to increase revenue and market share.

Identify new business opportunities, define and quote product from customers’ requests, coordinating with relevant Quotation, Sales or Marketing contact for special prices. Communicate to relevant sales people.

 

Responsibilities:

  • Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools;
  • Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs;
  • Order Management: enter, change, manage requests related to orders in cooperation with country representatives;
  • Provide support to the customers for commercial and logistic returns product;
  • Provide support to the customers for solving the logistic and commercial complaints;
  • Proactive information communication;
  • Complete documentation and follow up on all commitments and customer details;
  • Actively create/modify knowledge database;
  • Collaborate with Marketing on new product launches
  • Ongoing proactive research and learning about new products, technologies and applications;
  • Participate in the interaction centre’s continuous improvement process;
  • Liaise between customers, After-Sales and Marketing regarding Product Quality Returns;
  • Acts as back-up for the colleagues who offer customer service support in the same language when they are not in the office and/or for the colleagues who offer support in a different foreign language in English when they are not in the office

 

Requirements:

  • Education: Associate’s Degree requested, Bachelor’s Degree preferred;
  • Fluent in Serbian;
  • Previous experience in customer support or sales is desirable;
  • Working electrical knowledge an advantage.
  • Ability to multi task (logging queries while speaking with customers);
  • PC skills (Microsoft, Windows, ERPs);
  • Basic aptitude for learning technical concepts essential;
  • Excellent interpersonal, communications and time management skills;
  • Ability to work on own initiative, but also as part of a team;
  • Strong verbal and written communication skills are required;
  • Flexible and having the ability to learn quickly;
  • Previous CRM experience an advantage.

 

Customer Support Representative

Location: Bucharest

Mission:

The  primary  responsibility  of  this  role  is  to  act  as  a  single  point  of  contact  and  provide  support  to  all customers in their region, establishing a strong and professional relationship with assigned accounts and contacts whilst assisting the relevant sales team to increase revenue and market share. This will involve

1st call resolution for the majority of customer queries and ensuring complex cases are escalated to and followed  up  by  the  correct  point  of  contact  within  APC.  Queries  will  include  but  are  not  limited  to  the following:

  • Post sales – RMA and escalation of more technical queries;
  • Pre sales – sizing queries, reseller referrals, opportunity identification, e-commerce;
  • Follow up on Leads generated from marketing activities.

Our  overall  objective  is  to  improve  our  Customer  Satisfaction  by  providing  a  high  quality  professional

Service to APC customers in EMEA.

This  role  will  also  be  required  to  ensure  that  customers  are  continually  provided  with  timely  and professional communications by proactively communicating with customers, regarding their open issues including service orders.

 

Responsibilities:

  • Providing post-sales support to APC’s customers. Validate entitlement, assisting customers with unit diagnosis, troubleshooting and completing RMA’s when necessary Assure a proper escalation to the 2nd level support when necessary;
  • For pre-sales customers this will involve referring customers to local resellers / creating web orders, once customer’s specific needs have been identified. Identifying opportunities and escalating to the correct APC contact. Advising customers on the correct solution for their requirements;
  • Logging customer details and problem description for all Customers. Escalating cases to the technical support engineers for advanced troubleshooting and resolution;
  • Take complete ownership of all Customers issues until resolution and ensure timely follow up on all commitments;
  • Respond to requests on product pricing and features;
  • Follow up  on  leads  generated  from  marketing    Identify  opportunities  from  the  leads  and enter opportunity into InTouch for follow up by sales;
  • Provide language support to escalation teams where necessary.

Requirements:

  • Education – Bachelor’s Degree requested
  • Fluent in German
  • Excellent command of English language
  • Minimum 1 year experience in customer support is desirable
  • Ability to multi – task (logging queries while speaking with customers)
  • PC skills (Microsoft, Windows, ERPs)
  • Basic aptitude for learning technical concepts essential
  • Excellent interpersonal, communications and time management skills
  • Ability to work on own initiative but also as part of a team
  • Good verbal and written communication skills are required
  • Flexible and an ability to learn quickly
  • Previous sales experience an advantage
  • Previous CRM experience of advantage

 

 

 

Masterclass de Traducere Literară – o iniţiativă unică, la a treia ediţie

Masterclass de Traducere Literară – o iniţiativă unică, la a treia ediţie

O iniţiativă unică, la a treia ediţie: proza scurtă a tinerilor scriitori români este tradusă în limba engleză de echipe internaţionale, formate din scriitori britanici şi studenţi ai Universităţii din Bucureşti şi din ţară.

Masterclass de Traducere Literară: 16-21 aprilie, la sediul Institutului Cultural Român din Aleea Alexandru, şi la sediul Muzeului Naţional al Literaturii Române.

Mai multe detalii aici –> https://bit.ly/2q7ax0h

 

T. S. Eliot International Summer School

T. S. Eliot International Summer School

“The T. S. Eliot International Summer School welcomes to central London all with an interest in the life and work of this Bloomsbury-based poet, dramatist, and man of letters. It is hosted by the Institute of English Studies of the University of London, which facilitates study and research across the field of English Studies.

The Summer School brings together some of the most distinguished scholars of T.S. Eliot and Modern Literature. In recent years it has featured lecturers and poets such as: Simon Armitage, Jewel Spears Brooker, Robert Crawford, Denis Donoghue, Mark Ford, Lyndall Gordon, John Haffenden, Barbara Hardy, Seamus Heaney, Alan Jenkins, Hermione Lee, Gail McDonald, Paul Muldoon, Craig Raine, Robin Robertson and Sir Tom Stoppard.

This year’s T. S. Eliot International Summer School features a lecture by Dame Hermione Lee on Eliot and Tom Stoppard, a reading by Poet Laureate Dame Carol Ann Duffy, and an opening address by Colm Tóibín.

Further details can be found on our website: https://www.ies.sas.ac.uk/eliot.

The Institute has an established interest in Modernist literature, the subject of numerous of its conferences and research seminar series, which are open to all, as are its established series of literary readings. It hosts a portfolio of research programmes and provides postgraduate teaching and training in this research environment.” – Dr. Daniel A. Mullins, T. S. Eliot International Summer School Administrator